Welcome to Xeltek RMA website. You need to have an account with us to request an RMA. Make sure to review our Return Policy before submitting an RMA Request.
How To Submit and Track an RMA
Step 1 - Click create an account above if this is your first time using our RMA website.
Step 2 - Fill out your company's information, create your own password and click submit.
Step 3 - You will be taken back to the main portal screen, click submit new RMA request.
Step 4 - Select your product code (Xeltek Programmer model), quantity and enter a detailed description and return reason.
Step 5 - Submit product info, add another RMA item if applicable, click I am done and submit the RMA Request!
Step 6 - You will receive an email when your RMA has been approved, follow the link to print out your RMA Return Form. Make sure to check your inbox as well as Junk folder for RMA number.
Step 7 - You MUST include a copy of the RMA return form in your return package to avoid delay.
You can check the status of your RMA at any time by logging back into this site.
* When sending programmer for repair or testing, please only ship the main unit without the power adapter and USB cable.
* If you have programming issue with particular chip, please include 2-3 samples of IC which gives error.
For any questions, please contact firstname.lastname@example.org
FREQUENTLY ASKED QUESTIONS
Q. Do I need to send any items along with the programmer?
A. The sample chips that you normally use will help us to verify the problem or do some final tests. If the chip requires a special socket adapter, please send the adapter together with the programmer. We will inspect the socket adapter as well as the programmer.
Q. Do you repair the socket adapter?
A. We do not repair the socket adapter.
Q. How long do the repair services take?
a. It normally takes 1-2 days to repair the unit. If repairs take more than 3 days, we will send updates on the status of your programmer via E-Mail. Note: if we do not have the spare parts in our stock to finish the repairs, it might take additional time to complete the repairs.
Q. Which programmer models do you repair?
A. We repair all current programmers. If you want to repair the legacy (discontinued) programmer, please confirm the repair service with our RMA department. Sometimes, the parts for legacy programmer are not in our stock.
Q. What payment methods do you accept?
A. There are various payment methods: Visa, MasterCard, American Express, Paypal , and COD Cashier's Check. There are additional COD fee about $9. For the detailed information of the payment, please contact at email@example.com.
Q. Do I have to get RMA number to exchange the programmer, recently purchased?
A. All trade-in service, exchange and repair service require customers to get RMA number before shipping the products to us.